Starlight’s Policies

Customer Service:
Starlight’s mission is to provide excellent customer service. Successful customer service involves a knowledgeable, friendly staff team that connects the dental patrons to what they need, leaving them satisfied, happy, and eager to return.

While at work, each staff member is a representative of Starlight. The impression we make profoundly affects our image and ongoing support. Because every patron interaction is important, being helpful is our highest priority. We realize that without you, our customers, we would not be here!

Starlight Policies

Customer Service:

Starlight’s mission is to provide excellent customer service.  Successful customer service involves a knowledgeable, friendly staff team that connects the dental patrons to what they need, leaving them satisfied, happy, and eager to return.

While at work, each staff member is a representative of Starlight. The impression we make profoundly affects our image and ongoing support. Because every patron interaction is important, being helpful is our highest priority.  We realize that without you, our customers, we would not be here!

Stocked Gold Items: 30 Day Return – See Credits and Refunds

Stocked Items: Gold open face denture teeth in shade 59. 66, 69 and 81, full shell denture crowns, gold bicuspids, gold lugs with retention and wrought wire, which are available for immediate shipment. We offer additional open face shades OM2 (bleach white) as *special order.

Special Orders:  Non-Returnable

Special and non-returnable items are: (Cutouts and all other non-stocked items).  These items are processed as requested and normally ships the same day if ordered by 9:00 am. Orders received after 9:00 am will usually be shipped the next business day.

If you have a specific question please call our toll free number at 1-800-223-1752 and our friendly receptionists will be happy to assist you. We have qualified dental technicians for most technical questions.

Pricing Policy:

As gold continues to fluctuate we will try to maintain our fixed pricing. Despite our diligent efforts, a small number of items on our web site may be incorrectly priced.  Starlight reserves all rights to correct any errors in the online system prior to shipping and billing.  However, if you suspect an error in pricing, or want to be sure of current prices please contact our customer service department at toll-free 1-800-223-1752.  We apologize in advance for any inconvenience you might experience. Our pricing is subject to change depending on the market price of gold.

 

Payment Methods:

At Starlight we make it easy to buy from us! We accept a wide variety of secure payment methods which are detailed below.  New accounts are welcomed and may be established after submission and review of a credit application.

  1. Open Accounts -Open accounts are granted to established customers whose account is current and in good standing.
  2. Credit Cards Accepted:

 

  1. COD Shipments: New Customers (Certified Check or Money Order) Ask for our open account application.
  2. Personal or business checks will be accepted from customers whose account is current and in good standing.
  3. Only money orders or certified checks will be accepted from those customers whose account is delinquent or in default.

Open Account Payment Requirements:

Orders, which are received daily, are recorded under a customer’s account until the end of that billing month. On the first of each month, statements are generated listing all invoices for that billing month.  Remittance for the total amount is due  by the 15th day of that statement month. Any account remaining unpaid as of the next statement month is placed on COD until current and is subject to a finance charge of 1.5% per month until current. Customers who pay with checks that are returned NSF are subject to a $15.00 NSF fee and will be placed on a COD money order account.

Credits and Refunds:

At our discretion, we may issue a product credit or refund for the product value and in some situations shipping charges.  No product credit shall be available for use if a past due balance is outstanding on the account. Any product credit not redeemed within six months of the date of issue shall expire.  If you ordered by credit card, we’ll credit your account within 14 business days of receiving your return and it will show on your next statement depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be credited for the return and charged for the new item.

Inspection and Returns:

  • Upon your receipt of goods shipped hereunder, we request that you immediately inspect for damage.  If package shows sign of damage, please have UPS driver make such notifications and then notify our Customer Services Department of these damages or shortages. Should you fail to notify us of any such visible shortages, defects or damages within two days after you receive the goods, the goods shall conclusively be deemed to conform to these Conditions and to have been irrevocably accepted by you.
  • Cutouts and other specialty items are made at the customer’s request are deemed as *specialty items and will not be accepted back for credit or refund.
  • We will not give credit for scratched or defaced teeth in any way.
  • If teeth are sent back and damaged in shipment we will only give credit for the gold weight in the teeth.
  • Teeth that are returned to us via US MAIL in an envelope will most likely be flattened by the postal stamping process and we do not give full credit for flatten gold teeth but will give only the value of the gold in the return. PLEASE ENSURE YOU DO NOT SEND BACK TO US VIA US MAIL IN A LETTER. We advise using the same shipping carton for your return.
  • We do not issue credit for shipping on invoices or issue pick-ups for teeth being sent back.
  • A copy of the original invoice must be included with each return in order to receive credit or refund.

Dental Supply Company Customers:

We do not accept returns or exchanges from drop ship customers. These orders are the responsibility of the supplier and must be addressed with that supplier.

Shipping Options:

We offer UPS Ground, 3-Day Select, 2nd Day and Next Day Air services