Inspection and Returns
Upon receipt of goods, please immediately inspect the shipment for any damage. If the package shows signs of damage, please have the UPS driver make the appropriate notifications and then contact our Customer Service Department regarding damages or shortages.
Reporting Timeline: Should you fail to notify us of any visible shortages, defects, or damages within two days after receiving the goods, the goods shall conclusively be deemed to conform to these conditions and to have been irrevocably accepted by you.
Return Guidelines:
- Stocked Gold Items: Eligible for a 30-day return (see Credits and Refunds). Stocked items include 22kt Yellow Gold open face denture teeth (shades 59, 66, 69, 81, and OM2), full shell denture crowns, full gold bicuspids, gold lugs with retention, and wrought wire.
- Special Orders & Specialty Items: Non-returnable. This includes cutouts, White Gold teeth, and all other non-stocked items made at the customer’s request. These items will not be accepted back for credit or refund.
- Condition of Returns: We will not give credit for teeth that are scratched or defaced in any way.
- Shipping Damage on Returns: If teeth are sent back and damaged in shipment the tooth or teeth will be returned to customer at the customer’s expense.
- Postal Warning: Teeth returned via US MAIL in an envelope are frequently flattened by the postal stamping process. We do not give full credit for flattened gold teeth. PLEASE DO NOT SEND RETURNS VIA US MAIL IN A LETTER ENVELOPE. We advise using the original shipping carton.
- Documentation: A copy of the original invoice must be included with each return to receive credit or a refund.
- Exclusions: We do not issue credit for shipping charges or issue pick-ups for returns. We do not accept returns or exchanges from drop-ship customers (Dental Supply Companies); these must be handled through the respective supplier.
Credits and Refunds
Product credit shall be available for use if a past-due balance is outstanding on the account.
- Credit Card Returns: Credits will be processed within 14 business days of receiving your return. The credit will appear on your statement depending on your bank’s billing cycle.
- Exchanges: Your account will be credited for the return and charged for the new item.
Pricing Policy
As gold continues to fluctuate, we strive to maintain fixed pricing; however, pricing is subject to change depending on the market price of gold. Starlight reserves the right to correct any errors in the online system prior to shipping and billing. If you suspect an error or wish to confirm current prices, please contact Customer Service at 1-800-223-1752.
Payment Methods
We accept MasterCard, Visa, American Express, and Discover.
Contact & Shipping
Customer Support: 1-800-223-1752. We have qualified dental technicians available for technical questions.
Shipping Options: UPS Ground, 3-Day Select, 2nd Day Air, and Next Day Air.
